Ryanair's abuse and discrimination
25th November, 2008
Dear Ryanair,
I have been your costumer for more than 3 years now, having travelled over 30 times on the flights you offer. Last Friday (Nov. 21st) I planned a trip from Paris-Beauvais to Pisa, and was so surprised when I was told that I could have not checked- in online using my Residency Card. For that reason I would have to pay a fee of EUR 10.00 each way, and proceed with the check-in again.
I was even more astonished when during the flight, reading the Ryanair Magazine (Issue 21; Nov. 16 Dec. 15), your Chief Executive , Michael OLeary, highlights the abusive practice carried out by other airline companies by saying: high cost fuel surcharging airlines are ripping passengers off by imposing unjustified fuel surcharges when oil prices are plummeting.
Furthermore he says: There is no doubt that these airlines continue to use these unavoidable fuel surcharges to scam money unfairly from passengers.
Thus, what do you call this disallowance of non-EU/EEA citizens to proceed with the online check- in?
On the same article, Michael OLeary affirms that Ryanairs September passenger numbers were up 20%. If the numbers are rising, meaning the company is making even more money, why would non-EU/EEA citizens have to pay more for something that is free for all the others?
Now that I have become an official member of the EU, I will probably not have any trouble with this scheme, but as a world citizen, I do fight for equal rights for everyone, regardless of the skin color, sex or race. I hope you stand against all inequalities, and right this wrong by reimbursing all passengers that have been unfairly charged.
Yours sincerely,
R. G. Tres
International business student
On November 25 2008
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