I cancelled my gold camera subscription today. I`ve had a gold camera since the first day they were available, and I donated to fotolog before that. I`ve stuck with fotolog through over a year of the crappiest performance imaginable. I`ve contributed not merely money, not merely advice and experience, but actual coding - I wrote the first versions of both group uploading and reverse friends/favorites, which fotolog later copied with my blessing.

So why am I giving up now?

Because of Elke.

I don`t even know what her job is supposed to be at fotolog, but whatever it is she is doing it poorly. She barely speaks English, and is apparently even worse at Portuguese. Her idea of customer relations seems to be insulting the customers as often as possible.

I didn`t care too much about that until I became one of her targets. Yesterday I posted a new topic on the ezboard about fotolog`s lack of a software developer. In the topic I included a direct quote from Elke. Elke deleted this topic without any explanation or notice to me. When I figured it out for myself and objected, instead of apologizing she started lying about what I had said in the topic, claiming I had misquoted her.

This behavior is unacceptable, and I will not have any of my money go towards this person`s salary.

I remain hopeful that fotolog will hire a competent software person and turn itself around. But for now I will be focusing my energy elsewhere.

On October 19 2004 Edit

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